Lean MRO Services

With over a decade of experience gained through hundreds of customer implementations we have the expertise to ensure our customers achieve success. We complement our partners’ skills in industrial supply management with our own skills in technology implementation and business process transformation.

 

Our people – analysts, project managers and industry experts – are world-class experts in MRO and offer a broad understanding of supplier enablement, supply chain flow, demand management, accelerated implementation techniques and personalized customer service.

Our methodology balances both traditional rigorous techniques with new “agile” techniques to improve the speed and quality of delivery. We’ve blended our own best practices with industry standards to develop a methodology that helps you understand what is expected of you every step of the way and guides your people through the delivery of the solution.

 

Our tools and state-of-the-art techniques effectively leverage people, processes and technology throughout the implementation process. Our comprehensive services portfolio centers on the rigors of solid implementation, but is designed to guide you through every stage of the process — from planning, through design, to implementation support and services.

 
 

Assessment and Benchmarking

Our consulting team offers an unusually wide array of assessment and benchmarking.  We start with a comprehensive review of your operation that leads to the development of a phased plan to implement your Lean MRO program.  Nexiant’s MRO Excellence Assessment includes:

 
MRO Inventory Assessment
Data collection and analysis is used to evaluate inventory turns, identify obsolete inventory and set target inventory levels.  We work with you to develop metrics and KPI’s to measure your progress towards your ultimate goals.

 
Lean MRO Process and System Blueprint Designs
We will work with you to plan a transformation of your processes to achieve best-in-class levels of operational performance.  Following our core lean philosophy, we will develop process recommendations to eliminate waste by planning for the smooth flow of materials with the least possible effort and overhead.  We will evaluate alternative inventory strategies, including Point-of-Use dispensing, Vendor Managed Inventory (VMI) and Customer Managed Inventory (CMI) to support uninterrupted operations while minimizing inventory levels.  We will develop an implementation plan for SKU consolidation, inventory reduction, and process automation using your Nexiant solution that will prioritize opportunities for maximum ROI.

 

ROI Assessment and Measurement

If you can’t measure it, you can’t manage it. Our ROI Assessment and Measurement services help you create a baseline through an objective assessment of your ROI potential and develop the KPIs, scorecards, evaluation metrics and measurement processes necessary to achieve your corporate objectives.

 
 

Implementation

Our implementation services center on project and program management, facility preparation, integration of third-party systems, rigorous documentation, testing and training.  These services have been developed and refined over time to deliver predictable and repeatable success.

 

Solution Integration

We have the depth of experience and expertise to integrate and manage a very broad suite of solutions, including the integration of technology and systems into an ERP system, to any asset maintenance systems, legacy systems or other third-party systems. Nexiant can function as the integrator for your entire solution.

 

Data/Content Building and Management

Predictably, your data is not as clean and as helpful as it should be. Inefficiencies and costs associated with bad data are easy to identify, but more difficult to resolve. Our wealth of data/content building and management tools and techniques can quickly fix your data issues and put the processes in place to help you keep that data clean for years to come.

 

Technology Installation

Nexiant has a heritage in Point-of-Use (POU) solutions. We not only install our Point-of-Use solutions, but we also train you in how to use and maintain the technology. We also ensure a short adoption curve of the new technology by end users to accelerate your return on your investment.

 

Shopfloor Technology Integration

Because of our long track record in complex technology integration, we can also help enhance your MRO solution with more extensive integration such as mobile/handheld computing and barcode/RFID deployment.

 
 

Customer Support

Nexiant is committed to providing the highest levels of customer satisfaction.  We provide a full spectrum of services to our distribution partners and end customers.

Customer Support Services include:

• Telephone Support
• Field Support
• Customer Support Portal
• Software Maintenance & Enhancements
• Hardware Maintenance & Warranty Services

Unlike traditional call center environments, Nexiant operates a Technical Support Center staffed by a team of certified technicians that are committed to providing end-to-end support services. Customer service requests are managed from inception through resolution by a dedicated technician to ensure timely resolution. Nexiant’s Technical Support Center is fully staffed, providing toll-free telephone support, Monday through Friday from 4:00 am to 5:00 pm Pacific Time. After hours and weekend support services are also available.  We are currently deploying web-based Customer Support Portals, available 24/7, that will increase access to information and services from Nexiant.